Shipping Policy

Last updated: September 20, 2026

This Shipping Policy applies to orders fulfilled by Binghamton Health Campaign, Inc. (“BHC,” “we,” “us,” or “our”), including orders associated with our brands and operations such as Confluence Running, Ruthie’s Run, and Lake Placid Running & Triathlon Company.

Order Processing

Most orders are processed and prepared for shipment within 1–3 business days, Monday through Friday, excluding holidays.

Processing time is separate from carrier transit time.

When your order ships, we will generally send a shipment confirmation and tracking information when tracking is available.

Occasionally, processing may take longer because of order volume, inventory transfers between locations, holidays, weather, address verification, fraud review, product availability, or other operational circumstances.

Shipping Methods and Rates

Available shipping methods and shipping charges are displayed during checkout.

Depending on the order and destination, shipping may be offered at a flat rate or calculated based on factors such as destination, shipment size or weight, and selected service level.

The shipping price displayed at checkout before payment is the applicable shipping charge for that order unless the order is subsequently changed at the customer’s request.

Orders may be shipped using USPS, UPS, FedEx, or another appropriate shipping provider depending on the destination, service selected, package, and fulfillment location.

Delivery Estimates

Estimated delivery dates and carrier transit times are estimates unless the selected carrier service expressly provides a guaranteed delivery commitment.

Weather, holidays, carrier disruptions, address problems, customs processing, emergencies, and circumstances outside our control may delay delivery.

Once a package has been transferred to the carrier, we do not control the carrier’s transportation network.

If a shipment appears lost, damaged, stolen, or substantially delayed, please contact us so we can help determine the appropriate next step.

Store Pickup

Eligible orders may be picked up at participating Confluence Running, Ruthie’s Run, and Lake Placid Running & Triathlon Company locations when store pickup is available during checkout.

We will notify you when your order is ready for pickup.

Please wait for the ready-for-pickup confirmation before traveling to the store. Online inventory availability does not necessarily mean the order has already been located, transferred, and prepared for pickup.

Shipping Protection

Optional third-party shipping protection may be offered during checkout.

When shipping protection is purchased, coverage for loss, theft, damage, or other qualifying shipping problems is governed by the applicable provider’s terms, eligibility requirements, exclusions, and claims procedures.

Purchasing or declining optional shipping protection does not eliminate any rights you may have under applicable law.

If there is a problem with your shipment, contact us and we will help determine whether the issue should be handled through us, the carrier, the shipping-protection provider, or another appropriate process.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you discover an address error before your order ships, contact us as soon as possible.

We cannot guarantee that an address or order can be changed once the order has entered the fulfillment process.

Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility where permitted by law.

Domestic Shipping

Available domestic shipping methods, rates, and estimated transit times are displayed during checkout.

Shipping cost, order-processing time, and estimated carrier transit time are separate components of delivery.

International Shipping

We ship to destinations outside the United States where international shipping is available through checkout.

International shipping rates vary by destination, shipment, and available carrier service and will be displayed during checkout.

International orders may be subject to:

• Customs duties

• Tariffs

• Import taxes

• Value-added taxes

• Brokerage fees

• Other charges imposed by the destination country

Unless checkout expressly states that these charges are included, such charges are the responsibility of the recipient and are separate from the shipping amount paid to us.

Customs authorities may inspect or delay international shipments. Customs processing times are outside our control and may extend delivery beyond the original carrier estimate.

International customers are encouraged to review their country’s import requirements before placing an order.

Returns, Refunds, and Exchanges

This Shipping Policy governs order fulfillment and transportation.

Eligibility for a return, refund, or exchange is governed by our Refund Policy and our Returns & Exchanges policy.

In general, merchandise must remain in brand-new condition and must not have been used beyond an indoor, clean-carpet try-on to qualify for a refund to the original payment method.

Merchandise used beyond that standard may instead qualify for an exchange under our Refund Policy.

Clearance and Final Sale merchandise is final sale except where applicable law provides otherwise.

Return and Exchange Shipping

Customers are generally responsible for shipping costs associated with ordinary returns and exchanges unless otherwise stated.

Customers are also generally responsible for additional shipping costs associated with customer-requested exchanges or order modifications.

We may cover shipping when a return results from:

• An error by us

• An incorrect item being shipped

• Qualifying defective merchandise

• Another circumstance in which we expressly agree to cover the shipping cost

Optional return or exchange protection purchased in connection with an order is subject to the applicable provider’s terms.

Original outbound shipping charges are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.

Packaging Returns

When returning footwear or merchandise with original retail packaging, please protect the original packaging.

Footwear shoeboxes should be placed inside a separate shipping box or protective mailer.

Do not place a shipping label directly on the original shoebox and do not tape the original shoebox closed.

Damage to original product packaging may affect whether the merchandise qualifies as brand new under our Refund Policy.

Contact Us

For questions regarding shipping, tracking, fulfillment, or an order:

Binghamton Health Campaign, Inc.
130 Oakdale Road
Johnson City, NY 13790

Email: orders@confluencerunning.com
Phone: 607-217-4155