Returns & Exchanges | Confluence Running & Ruthie's Run

Returns & Exchanges

Clear rules, practical help, and no restocking fee. Most eligible merchandise has a 30-day return or exchange window. Clearance and Final Sale merchandise is final sale except where applicable law provides otherwise.

30-day window
In-store: from purchase date.
Online: from delivery date.
No restocking fee
We do not charge a restocking fee for eligible returns or exchanges.
Clearance / Final Sale
Final sale and non-returnable except where required by law.

Refund versus exchange

Refund to the original payment method: Merchandise must be in brand-new condition and may only have been tried indoors on clean carpet. It must show no dirt, wear, markings, odors, damage, alteration, excessive creasing, or other evidence of use, and must include original packaging, tags, accessories, and shoebox where applicable. Gift card or store-credit purchases are returned to the same form.
Used beyond a clean-carpet try-on: Use on a treadmill, indoor or outdoor track, gym or fitness space, training area, at work, for everyday walking, outdoors, running, or similar use means the item is eligible for an exchange rather than a refund to the original payment method, provided it is otherwise eligible and within the 30-day period.
Excessive wear or damage: Merchandise showing excessive wear, misuse, intentional damage, alteration, contamination, or other condition that prevents reasonable resale may be ineligible for return or exchange.

Apparel, accessories, and other merchandise

Eligible apparel, accessories, and other merchandise should be returned new, unused, unwashed, unaltered, and with original tags and packaging where applicable. Certain health, hygiene, safety, customization, or product-integrity categories may be non-returnable.

Clearance and Final Sale

Clearance and merchandise marked Final Sale are non-returnable and non-exchangeable, except where applicable law provides otherwise.

Defective, damaged, or incorrect merchandise

If an item arrives damaged, is defective, or we sent the wrong item, contact us before starting an ordinary return. We will review the situation separately and, when appropriate, help with replacement, exchange, refund, or shipping costs.

Online returns & Re:do

Online returns and exchanges can be started through our Re:do Returns Center. Re:do administers the online workflow, return labels, and any applicable return or package-protection coverage. The underlying eligibility rules and whether an item qualifies for a refund or an exchange are governed by the Confluence Running Refund Policy and this page.

If applicable Re:do return coverage was selected or purchased for the order, label costs and coverage are handled under Re:do's current terms. If it was not selected, the customer generally pays ordinary return or exchange shipping. Package protection for qualifying lost, damaged, or stolen shipments is separate from merchandise return eligibility. Purchasing or declining optional protection does not eliminate rights that cannot be waived under applicable law.

Start a return or exchange

Return shipping and packaging

Customers generally pay ordinary return and exchange shipping unless the return results from our error, qualifying defective merchandise, or another circumstance in which we agree to cover shipping. Original outbound shipping charges are generally non-refundable unless required by law or the return resulted from our error.

Please protect original retail packaging. Footwear shoeboxes should be placed inside a separate shipping box or protective mailer. Do not place a shipping label directly on the original shoebox or tape the original shoebox closed.

International customers

Mandatory consumer rights applicable in your location prevail where they provide protections that cannot be waived. Qualifying EU distance purchases may also have statutory withdrawal rights separate from this ordinary return policy. See our EU Right of Withdrawal page for additional information.

Need help?

Email orders@confluencerunning.com or call 607-217-4155.

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