Confluence Running staff participating in returns and RA training for operational excellence

Mastering Returns, RAs & Special Orders in Run Specialty

Optimizing Returns & RAs in Run Specialty

At Confluence Running, returns and return authorizations (RAs) are managed with precision to maintain vendor partnerships and elevate customer satisfaction. Staff now use shared spreadsheets to log returns, verify vendor-specific protocols, and prevent errors during product evaluation or credit submissions.

Streamlining Special Orders and Online Fulfillment

From documenting custom sales accurately to packing orders with care, our team is now better equipped to create seamless customer experiences. With attention to SKU details, clean shoes, and fast shipping decisions, we're turning operational tasks into customer loyalty drivers.